PUBLIC SCOPE NOTEThis public edition states Fiesta's governing commitments. Contracts, site rules and lawful client requirements may add stricter controls but may not reduce these standards.
01Purpose and individual responsibility
Everyone covered by this Code must understand the rules relevant to their role, complete required training, ask when uncertain and stop or report work that could cause harm. Leaders are responsible for modelling the Code, making resources available and responding fairly when concerns are raised.
- Follow applicable law, this Code, approved procedures and site controls.
- Use stop-work authority where food safety, health, safety, dignity or integrity is at immediate risk.
- Never instruct another person to conceal a failure, falsify a record or bypass a control.
Food safety, health and safe work
Food safety and worker safety are conditions of service, not optional targets. People must follow hygiene, allergen, sanitation, temperature-control, equipment, personal protective equipment and incident-reporting requirements applicable to their task and location.
- Report illness, contamination, unsafe equipment, uncontrolled allergens and other hazards promptly.
- Do not work under the influence of alcohol, illegal drugs or any condition that makes the task unsafe.
- Cooperate with training, monitoring, audits, corrective actions and emergency arrangements.
Respect, fair work and human rights
Fiesta prohibits discrimination, harassment, bullying, violence, forced labour, child labour and retaliation. Recruitment and work must be voluntary, lawful and based on role requirements. Personal documents may not be retained as a condition of employment, and workers must not be charged unlawful recruitment fees.
- Respect privacy, cultural differences, lawful freedom of association and the right to raise concerns.
- Make employment decisions using relevant, fair and documented criteria.
- Protect anyone who reports a concern honestly, even when an allegation is not substantiated.
Integrity, gifts and conflicts of interest
No one may offer, request, give or accept a bribe, kickback or improper advantage. Modest hospitality may be accepted only when lawful, infrequent, transparent and incapable of influencing a decision. Actual, potential or perceived conflicts must be declared before the related decision is made.
- Never make facilitation payments or use a third party to do what Fiesta would not permit directly.
- Record approved gifts, hospitality and conflict-management actions accurately.
- Escalate suspected fraud, theft, collusion or improper procurement.
Records, information and company property
Operational, financial, people and food-safety records must be complete, accurate, timely and retained according to approved requirements. Confidential information, personal data, client property and Fiesta assets must be protected from misuse, loss and unauthorized disclosure.
- Do not backdate, alter or destroy a record to hide what occurred.
- Use systems, vehicles, ingredients, equipment and funds only for authorized purposes.
- Share information only with people who have a legitimate need and authority to receive it.
Raising concerns and accountability
Concerns may be raised with a supervisor, the Managing Director, by email or by phone. Fiesta will protect confidentiality as far as practicable, prohibit retaliation and assess concerns consistently. Breaches may lead to corrective action, discipline, contract action or referral to authorities, subject to law and fair process.
- Good-faith reporting is protected; knowingly false or malicious reporting may itself be misconduct.
- Managers must preserve evidence and avoid investigating matters in which they have a conflict.
- Lessons and corrective actions are tracked to reduce recurrence.