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POLICIES,GUIDE LINES, PROTOCOLS

UN SUSTAINABLE DEVELOPMENT GOALS

FIESTA CATERING is committed to embracing the United Nations Sustainable Development Goals (SDGs), actively mapping all business activities to each of the 17 goals. This strategic approach aligns with a comprehensive framework, allowing the company to weave sustainability into its core business activities. FIESTA CATERING's dedicated efforts reflect a focused strategy towards contributing to the global implementation of the SDGs by 2030.

OUR

COMMITMENTS:

"We are committed to conducting all facets of our business with the highest levels of professionalism and ethical standards, ensuring adherence to applicable legal and social expectations. Our ESG Committee, reporting directly to the FIESTA GROUP EXECUTIVE OFFICE, diligently oversees our approach to business ethics and integrity."

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SUPPLIER:

Objective: Fiesta Catering is committed to partnering with suppliers who share our values of ethical and sustainable business practices.

Requirements and Action Plans:

Legal Compliance:

  • Suppliers must provide documented evidence of compliance with the business operation requirements of the Federal Democratic Republic of Ethiopia. This includes the submission of valid licenses, registrations, Tax Identification Number (TIN) certificates, and VAT certificates in accordance with local and regional government laws and regulations.

  • Regular audits to verify adherence to legal requirements.

Local Sourcing:​

  • Encourage Fiesta Catering suppliers to prioritize local sourcing of ingredients.

  • Provide support and incentives for suppliers engaging in sustainable practices.

Social Responsibility:

  • Suppliers should have documented policies against child labor and environmental degradation.

  • Periodic evaluations of suppliers' social responsibility practices by Fiesta Catering.

EMPLOYEE CONDUCT:

Objective: To maintain a positive and respectful work environment, Fiesta Catering employees are expected to conduct themselves with professionalism and adhere to ethical standards.

Expectations and Action Plans

Respectful Behavior:

  • Conduct training sessions on workplace etiquette and respectful communication for Fiesta Catering employees.

  • Implement a feedback mechanism to address concerns related to disrespectful behavior.

Diversity and Inclusion:

  • Promote diversity through recruitment policies and awareness programs.

  • Periodic workshops on cultural sensitivity and inclusivity for Fiesta Catering employees.

Code of Ethics:

  • Develop and distribute a comprehensive code of ethics for all Fiesta Catering employees.

  • Establish disciplinary measures for violations of ethical standards.

WAGES POLICY:

Objective: Ensure fair and competitive compensation for all Fiesta Catering employees in compliance with Ethiopian labor laws.

Guidelines and Action Plans:

Regular Reviews:

  • Conduct annual salary reviews based on market standards and inflation rates for Fiesta Catering employees.

  • Engage with industry surveys to ensure competitiveness.

Transparent Communication:

  • Provide clear communication on the wage structure and any changes to Fiesta Catering employees.

  • Establish an open-door policy for Fiesta Catering employees to discuss wage-related concerns.

Legal Compliance:

  • Regularly update policies to align with changes in labor laws for Fiesta Catering.

  • Conduct internal audits to ensure compliance with minimum wage and overtime regulations.

ANTI-CORRUPTION POLICY:

Objective: Fiesta Catering has a zero-tolerance policy for corruption and bribery.

Guidelines and Action Plans:

Employee Training:

  • Implement mandatory anti-corruption training for all Fiesta Catering employees.

  • Regularly update training materials to reflect current legal standards.

Reporting Mechanism:

  • Report on the established confidential reporting system for Fiesta Catering employees to disclose corruption concerns.

  • Investigate reported incidents promptly and thoroughly.

External Audits:

  • Periodically conduct external audits to ensure compliance with anti-corruption laws at Fiesta Catering.

  • Collaborate with legal professionals for advice on continuous improvement.

CONFLICT OF INTEREST POLICY:

Objective: Prevent conflicts of interest that may compromise the integrity of business decisions at Fiesta Catering.

Guidelines and Action Plans:

Disclosure Protocols:

  • Develop a clear process for Fiesta Catering employees to disclose potential conflicts of interest.

  • Provide training on recognizing and reporting conflicts.

Avoidance Measures:

  • Implement measures to avoid situations where personal interests conflict with company interests at the company.

  • Regularly review and update the conflict of interest policy.

Resolution Processes:

  • Establish transparent reporting and resolution processes for conflicts of interest at Fiesta Catering.

  • Seek legal guidance on complex conflict resolution situations.

LEGAL COMPLIANCE:

Objective: Fiesta Catering is committed to full compliance with Ethiopian laws and regulations.

Guidelines and Action Plans:

Legal Updates:

  • Assign a dedicated legal team to monitor changes in local laws affecting the catering industry for Fiesta Catering.

  • Regularly communicate legal updates to relevant departments.

Contract Review:

  • Conduct periodic reviews of all business practices and contracts to ensure compliance at Fiesta Catering.

  • Engage legal professionals for thorough contract assessments.

Collaboration with Legal Experts:

  • Establish ongoing collaboration with legal professionals to ensure a proactive approach to compliance at Fiesta Catering.

  • Conduct legal training sessions for key personnel.

LAB0UR RIGHTS:

Objective: To uphold the rights and well-being of all Fiesta Catering employees in alignment with Ethiopian labor laws.

Commitments and Action Plans:

Freedom of Association:

  • Respect Fiesta Catering employees' right to form associations.

  • Establish open channels for communication between management and employee representatives.

Child Labor and Forced Labor:

  • Conduct regular audits to ensure the absence of child labor and forced labor.

  • Collaborate with NGOs or labor organizations to enhance monitoring.

Working Hours and Overtime:

  • We have Implemented robust systems to track and limit working hours at all of operations.

  • We ensure prompt and accurate compensation for overtime work.

ANTI-HARASSSMENT POLICY:

Objective: To provide a workplace free from all forms of harassment and discrimination.

Guidelines and Action Plans:

Clear Definitions:

  • We clearly define unacceptable behavior through comprehensive anti-harassment training.

  • The developed guidelines for identifying and addressing various forms of harassment.

Reporting Mechanisms:

  • We have established confidential reporting mechanisms for all employees across the nation who experience or witness harassment.

  • Ensure a prompt and impartial investigation process for reported incidents.

Training and Awareness:

  • Regularly conduct anti-harassment training sessions for all employees.

  • Promote awareness campaigns to foster a culture of respect.

ENVIROMENTAL POLICY:

Objective: Fiesta Catering is committed to minimizing its environmental impact and promoting sustainability.

Actions and Action Plans:

Local and Sustainable Sourcing:

  • Collaborate with local farmers and suppliers for sustainable sourcing of ingredients.

  • Regularly assess and update sourcing practices based on environmental impact assessments.

Waste Reduction:

  • Implement recycling programs and reduce the use of single-use plastics at Fiesta Catering.

  • Invest in eco-friendly packaging and utensils.

Energy Conservation:

  • Conduct energy audits to identify areas for conservation at Fiesta Catering.

  • Implement energy-efficient practices in kitchen operations and transportation.

REPORTING VIOLATIONS OF POLICY

If you become aware of any violations of this policy, it is imperative to report them promptly. Follow the reporting hierarchy outlined below:

Immediate Supervisor:

  • Report the complaint immediately to your supervisor.

Next Level of Management:

  • If reporting to your supervisor is not appropriate or if the issue persists, escalate the complaint to the next level of management.

Local, Regional, or Business Unit Human Resources Professional:

  • If escalation within the management chain is not feasible or effective, contact head office HR for Fiesta Catering Food & Support Services:

  • If the issue remains unresolved, contact head office legal and disciplinary department at Fiesta Catering Food & Support Services by calling +25194605555

Employee Hotline:

  • Associates may also report complaints via the the direct Hotline at +251929292076

ANGESOM K. AFEWORK 

Chief Executive Officer

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